I think PayPal sucks, and I'm not alone. Making matters worse, the Consumerist found that PayPal has decided to limit your ability to take legal action against them if they cause you any trouble. Fortunately, there's a way out.
Here's the relevant passage in PayPal's updated user agreement:
Prohibition of Class and Representative Actions and Non-Individualized Relief.
YOU AND PAYPAL AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND PAYPAL AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHER PAYPAL USERS.
The good news is you can opt out! The bad news is you have to do it in a formal letter before December 1st, 2012. To help you out, the Consumerist put together a Microsoft Word template to make things easier. Check it out for the download link and where you can send the letter, too.
Here Is A Downloadable Template For Opting Out Of PayPal Arbitration Clause | The Consumerist
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